What Can Sony Do to Regain Your Trust?
By now, we’ve all heard about the massive data breach of the Playstation Network by a hacker of unknown origin. If this is somehow breaking news to you, IGN has a nice summation of the entire saga here. As someone who has a credit card linked to my PSN account, not to mention my undying desire to play Portal 2 co-op, I am pretty steamed. (Get it?)
Sony and the hacker both share a lot of blame and I don’t think Sony kept it secret for a week that our information was stolen, but the fact remains: Sony has lost the trust of its consumer base. Granted, there will be fanboys who defend them to the last breath, but those people don’t count. Also, one benefit from this fiasco: it makes it real easy to spot the fanboys.
So what will it take for Sony to win back your trust? Free loot? Cross-game chat? Paying for credit protection for 2 years, as some have suggested? Personally, I want all of the above and maybe a little more. I am disgusted by this whole thing and I want more than a silly email and some vague mutterings about checking my statement.
What say you? Has Sony lost you forever? Speak now or forever hold your PSN anger!